KPIs included
- Complaints
- Delivery time
- On-time delivery rate
- CSAT
Analysis dimensions
- Region
- Service type
- Customer
About this template
Measure perceived quality: complaints, delivery times, punctuality and customer satisfaction. Designed for teams in the Transport industry, the model pre-wires 4 key metrics — including Complaints and Delivery time — analyzable across 3 analysis axes (Region, Service type, Customer). You start from an already-bounded base (units, aggregations and business labels defined) rather than a blank sheet.
After downloading, import Transport service quality into SAC Modeler (Files → New Model → Import data from a file), map the 3 dimensions and 4 measures, then build your Story. The provided dataset contains 720 to 960 rows with realistic values for the Transport industry, available as .xlsx (multi-sheet workbook), .csv (flat table) and .package (ZIP bundle with model.json, data.csv and README).
FAQ
What is the "Transport service quality" template for?
It provides a ready-to-use SAC structure to drive analytics in the Transport industry. The standard business KPIs and dimensions are already defined, saving you the modeling phase.
Which KPIs are included?
The template includes 4 metrics: Complaints, Delivery time, On-time delivery rate, CSAT. Each is computed across the dimensions Region, Service type, Customer.
How do I import it into SAP Analytics Cloud?
Download the .csv or .xlsx format, then in SAC: Files → New Model → Import data from a file. Map the columns (Dimensions then Measures), validate the types and build your Story. Allow 5 to 10 minutes for an operational model.