KPIs included
- Complaints
- Delivery time
- On-time delivery rate
- CSAT
Analysis dimensions
- Region
- Service type
- Customer
About this template
Measure perceived quality: complaints, delivery times, punctuality and customer satisfaction. Designed for teams in the Transport industry, the model pre-wires 4 key metrics — including Complaints and Delivery time — analyzable across 3 analysis axes (Region, Service type, Customer). You start from an already-bounded base (units, aggregations and business labels defined) rather than a blank sheet.
This is a complete SAC template kit for Transport service quality: sample data, model definition, KPI dictionary, a step-by-step import guide (matching the current SAC screens) and a dashboard blueprint — recommended calculations with ready-to-paste SAC formulas plus a layout that follows universal dashboarding rules. Import the "Data" sheet into SAC Modeler (Create New → Model → Start with data → File), check the 3 dimensions and 4 measures, then build a professional Story in minutes using the blueprint. The dataset contains 720 to 960 rows of realistic sample values for the Transport industry, available as .xlsx (7-sheet workbook), .csv (flat table) and .package (ZIP with model.json, data.csv, README and licence). You supply and validate your own figures.
FAQ
What is the "Transport service quality" template for?
It provides a ready-to-use SAC structure to drive analytics in the Transport industry. The standard business KPIs and dimensions are already defined, saving you the modeling phase.
Which KPIs are included?
The template includes 4 metrics: Complaints, Delivery time, On-time delivery rate, CSAT. Each is computed across the dimensions Region, Service type, Customer.
How do I import it into SAP Analytics Cloud?
Download the .xlsx or .csv, then in SAC: Modeler → Create New → Model → "Start with data" → File. Pick the "Data" sheet, tick "first row as headers", and SAC builds the model. The workbook includes a step-by-step Import guide (matching the current SAC screens) and a Dashboard blueprint with ready-to-paste calculations, so you can build a professional Story in minutes. You supply and validate your own figures.